Frequently Asked Questions
Have a question about shopping at Posterify? Here are some helpful answers to get you started.
How do I choose the right poster?
Think about the room, the wall space, and the colours you want to complement. Check the product description and available size options before ordering. Measuring your wall first can help you find the right fit.
Is a frame included?
Check the product title, description, and selected option to see what is included. Do not assume that a frame shown in a styled image is included with your order.
Will the colours look exactly like they do on my screen?
Colours can appear slightly different depending on your screen settings and the lighting where you display your poster. Use the product images as a guide rather than an exact colour match.
How do I place an order?
Choose your favourite design, select any available options, and add it to your cart. Review your items and delivery details before completing checkout.
Which payment methods can I use?
The available payment options are displayed at checkout. Review those options before completing your purchase.
How much does shipping cost, and when will my order arrive?
Review the shipping information provided during checkout and in our shipping policy before placing your order. Delivery timing can depend on production time, your destination and the delivery option selected.
Can I change or cancel my order?
Contact us as soon as possible with your order number and the change you would like to make. We will review your request and let you know whether a change or cancellation is possible.
What should I do if my order arrives damaged or incorrect?
Please contact us with your order number, a description of the issue, and clear photos of the item and packaging. Keep the packaging while your request is being reviewed.
How do returns work?
Please review our refund policy for return conditions and instructions. If you have a question about a specific order, contact us with your order number before sending anything back.
How should I care for my poster?
Handle your poster gently with clean, dry hands. To help preserve its appearance, display it away from moisture and direct sunlight, and follow any care instructions supplied with the product.
How can I get more help?
Use the contact details provided on our website. For questions about an existing order, include your order number so we can help you more efficiently.